How to Track International Packages: A Complete Guide

How to Track International Packages

Waiting for an international package can be stressful, especially when tracking updates seem to stop for days. Here's everything you need to know about tracking your shipments worldwide.

How International Tracking Works

When a package crosses borders, it typically passes through multiple carrier systems. Your tracking number may work on the origin carrier's website, the destination postal service, and third-party tracking sites. Each system may show different statuses and update at different times.

Where to Track Your Package

Carrier websites: DHL, FedEx, UPS, and other major carriers have robust tracking pages. Enter your tracking number directly on their site for the most detailed updates.

National postal services: If your package arrives via postal channels (e.g., China Post to USPS), you may need to track on both the origin and destination postal service websites.

Universal tracking sites: Services like 17track, Parcelsapp, and AfterShip aggregate tracking from multiple carriers. These can be helpful when you're not sure which carrier is handling your package at each stage.

Common Tracking Statuses Explained

• "Shipment information received" — The carrier has the label data but hasn't physically received the package yet
• "In transit" — The package is moving between facilities
• "Customs clearance" — The package is being processed by customs. This can take 1-7 days
• "Held by customs" — Additional documentation or duties may be required
• "Out for delivery" — The package is on the delivery vehicle and should arrive today
• "Delivery attempted" — The carrier tried to deliver but couldn't. Check for a notice

When Tracking Stops Updating

International tracking often has gaps. Common reasons include:

• The package is on an airplane or ship with no scanning points
• It's transferring between carriers (e.g., from DHL to the local postal service)
• Customs processing — packages can sit in customs for several days without updates
• Weekends and holidays in either country

What to Do if Your Package Is Lost

1. Wait at least 30 days for standard mail or 14 days for express services
2. Contact the shipping carrier with your tracking number
3. File a claim with the carrier or the seller
4. Check with your local customs office — packages are sometimes held there

Pro Tips

• Save tracking numbers in a spreadsheet or use a tracking app
• Sign up for email or SMS notifications from the carrier
• Use RateShips to choose carriers with reliable tracking before you ship
• For valuable items, always choose a service with full end-to-end tracking